Shipping Policy

The following information pertains to product delivery on this website.

1. Delivery Areas

  • We deliver to domestic Japan (Honshu, Shikoku, Kyushu, Hokkaido).

  • Delivery to remote islands (Okinawa, some remote islands, etc.) may require additional fees or may not be available. Please check details at the time of ordering.

2. Delivery Methods and Carriers

  • We use the following delivery carriers:

    • Yamato Transport (Takkyubin)

    • Sagawa Express

    • Japan Post (Yu-Pack)

  • We select the most suitable carrier based on the order content and delivery address.

3. Shipping Fees

  • Shipping fees vary depending on the order amount and region.

  • Free shipping on orders over [○○ yen] (excluding remote islands).

  • Please refer to the table below for details:

Region Standard Shipping Fee Free Shipping Condition
Honshu, Shikoku, Kyushu ○○ yen Over ○○○○ yen
Hokkaido ○○○ yen Over ○○○○ yen
Okinawa & Remote Islands ○○○ yen Not applicable

4. Processing Time

  • Items are shipped within 1-3 business days after order confirmation (payment verification).

  • If delays occur due to stock shortages or seasonal items, we will contact you by email.

5. Delivery Time Specification

  • You can specify from the following time slots:

    • Morning (8:00-12:00)

    • 14:00-16:00

    • 16:00-18:00

    • 18:00-20:00

    • 19:00-21:00

  • Please indicate your preferred delivery time slot in the remarks section during checkout.

6. Tracking Your Delivery

  • After shipment, we will email you a tracking number.

  • You can check the delivery status at any time on the carrier’s official website.

7. Redelivery (When You Are Out)

  • If you are not available, the delivery carrier will arrange for redelivery.

  • Please request redelivery directly using the slip number provided by each carrier.

8. Returns & Exchanges

  • Please contact us within 7 days after receiving the product.

  • Returns/exchanges are accepted only for unused items (shipping fees are the customer’s responsibility).

  • For defective products or incorrect deliveries, we will cover the costs.

9. Important Notes

  • Delivery may be delayed due to weather, traffic conditions, etc.

  • Please ensure your registered address is accurate, as delivery cannot be made to incorrect addresses.

10. Contact Us

For any questions regarding delivery, please contact us at:

  • Email: support@xxxx.com

  • Phone: 03-XXXX-XXXX (Reception Hours: 10:00-18:00, excluding weekends and holidays)

Last Updated: March 31, 2024
Please note that this policy is subject to change without prior notice.